Shipping & Returns | ZHIVA
Last updated: 19 August 2026.
Shipping
Within the United States
Shipping is complimentary on every order. All parcels are fully insured for their full value and sent signature-required. We do not leave fine jewelry on doorsteps.
Dispatch times
Orders ship within 1–3 business days. If a piece is being resized, cleaned or inspected before it leaves us, we will tell you the timeline in writing before we begin, and the clock starts after that work is complete.
Tracking is emailed to you as soon as the parcel is handed to the carrier.
International
International shipping is available on request. Please contact us before ordering so we can confirm the destination, the carrier and the insured rate.
Duties, import taxes and customs charges are the responsibility of the recipient and are not included in the purchase price. We are required to declare the full value of the item and cannot mark shipments as gifts or under-declare value.
Delivery problems
If a parcel arrives damaged, do not discard the packaging. Photograph it as received and contact us the same day so we can open an insurance claim. If tracking shows delivered and you have not received the parcel, contact us within 48 hours.
Returns
The window
You may return a piece within 14 days of delivery, provided it comes back unworn and in its original condition, with all original packaging and any accompanying documentation.
How to start a return
Email us before sending anything back. We will confirm the return and arrange an insured, trackable return label. Returns sent without contacting us first travel at your own risk, and we cannot accept responsibility for a piece that is lost or damaged in transit.
Refunds
Once the piece arrives and has been inspected, we issue the refund to the original payment method within 5 business days. Your bank may take a further few days to display it.
What is final sale
The following cannot be returned, because they have been altered specifically for you and cannot be restored to their original state:
- Pieces that have been resized at your request
- Pieces that have been engraved
- Bespoke commissions
- Sourcing fees, which are non-refundable and credited toward your final piece
We confirm final-sale status with you in writing before any alteration begins. If we did not confirm it, it is not final sale.
Condition on return
Antique jewelry is delicate and often a century old. A piece that comes back with new wear, damage, or alterations made elsewhere cannot be refunded in full. If we find a condition difference we will photograph it and discuss it with you before doing anything.
Exchanges
Because every piece is one of one, we cannot offer a like-for-like exchange. Return the piece under the policy above and place a new order for whatever you would prefer.
Questions
Email sasha@zhivajewelry.com. A real person answers.